Vodafone voice ID
If a Vodafone customer rings the call center, the new Voice Signature software will recognise the consumer by the tone of their voice. This allows for quicker and personalised customer service as well as making all transactions more secure.
Why it matters
The biometric voice analysis recognises your voice, and ultimately all the rest of the information associated with your profile without ever having to share personal information with a stranger in a call centre. Can this application be used in other business sectors where security is at the forefront of customer engagement?
Communities have often been used to make people feel better when things go wrong. Moodscape takes this concept online. It is a new kind of social networking site that tracks your moods. It uses this information to create graphs of your emotional state which can be shared with trusted friends. It has been said to improve people’s mood and even help with depression.
The idea behind Hiroyuki Tabuchi’s concept for the Fujitsu Mobile Phone Design Award goes like this: just like a chameleon, the phone will take the same appearance as its background. Technically, this mimicry effect seems to be feasible in a few years.