DraftFcb

Telecommunications (128)

Vodafone voice ID

Vodafone voice ID

If a Vodafone customer rings the call center, the new Voice Signature software will recognise the consumer by the tone of their voice. This allows for quicker and personalised customer service as well as making all transactions more secure.

Why it matters

The biometric voice analysis recognises your voice, and ultimately all the rest of the information associated with your profile without ever having to share personal information with a stranger in a call centre. Can this application be used in other business sectors where security is at the forefront of customer engagement?

Enhancement
Instant Gratification
Turkey
Telecommunications
  • home_top_nav_list
  • home_top_nav_list
  • home_top_nav_list
  • left_menu_category
  • most_viewed

Related articles

iCharge

Assistant Professor Yi Cui at Stanford School of Engineering has found a way to store energy on textiles. The discovery could one day lead to new energy efficient batteries embedded in clothing that can be used to power your personal electronics.

Enhancement
Instant Gratification
United Kingdom
Telecommunications
 
Scan and buy

Mobile apps that scan barcodes are nothing new. To date, they have mostly been used for viewing content or accessing additional information. Soon they will go further by enabling purchasing and new metrics for outdoor/print advertising.

Connectivity
Enhancement
Telecommunications
United States