Vodafone voice ID
If a Vodafone customer rings the call center, the new Voice Signature software will recognise the consumer by the tone of their voice. This allows for quicker and personalised customer service as well as making all transactions more secure.
Why it matters
The biometric voice analysis recognises your voice, and ultimately all the rest of the information associated with your profile without ever having to share personal information with a stranger in a call centre. Can this application be used in other business sectors where security is at the forefront of customer engagement?
New York City’s Department of Information Technology & Telecommunications is providing free WiFi to passers-by through the city’s 12,000 phone booths. The whole installation and maintenance is being paid for by an advertiser who provides the ads on the booths.
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