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Telecommunications (128)

Vodafone voice ID

Vodafone voice ID

If a Vodafone customer rings the call center, the new Voice Signature software will recognise the consumer by the tone of their voice. This allows for quicker and personalised customer service as well as making all transactions more secure.

Why it matters

The biometric voice analysis recognises your voice, and ultimately all the rest of the information associated with your profile without ever having to share personal information with a stranger in a call centre. Can this application be used in other business sectors where security is at the forefront of customer engagement?

Enhancement
Instant Gratification
Turkey
Telecommunications
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