Business Services (96)
Robocops in jail
The Korean government is testing robots that will act as security guards in correctional facilities. The robots’ duties include general video surveillance and to warn staff in case inmates attempt suicide.
Why it matters
Introducing robots into the security sector will cut down costs and the risk of violence for jail staff. Leading mechatronic (robot building) brands seem to have a promising future, yet the question is how to cope with consumers justified fear of such ‘products’. Will a friendly robot design and PR campaign be enough?
Developed by ScentSciences, ScentScape uses scent cartridges to augment audiovisual entertainment experiences like gaming or home-movies. Consumers can plug the device into a USB port, program their own scent landscapes and then share their ‘codes’ with friends.
A call centre in Kyoto, Japan, set up crash-test dummies in front of their staff to foster a higher level in customer service. The dummies represent real people and remind staff that they are not dealing with faceless cases but real people with specific needs.