Travel & Tourism (148)
Press 0 for the art concierge
The luxury French hotel “Le Royal Monceau” hired an art expert to help guests learn more about Parisian art. The Art Concierge can answer any questions guests might have relating to art, design, and culture. Guest can ask an array of questions, including purchasing art, opening dates of new exhibitions, and even where to spot good street art.
Why it matters
This has proved to be an unexpected and innovative service to offer customers. Are there any other ways you can engage your patrons besides your usual method of operation?
youXcity is an online community where both tourists and locals can exchange views, opinions and experiences on places and events in Vienna. Users can mark their views on an interactive city map and attach pictures and videos. The result is a collaborative online travel guide providing advice and recommendations for visitors.
iFeedback is a new app allowing hotel guests to instantly transmit any criticism or praise they may have. Smartphone Users can scan one of the many QR codes placed all over the hotel to report complaints right on the spot or use one of the ipad terminals. The feedback is then instantly forwarded to the corresponding person in charge.