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Digital services are what Russians are queuing up for

Digital services are what Russians are queuing up for
The main Russian telecommunications company has developed a mobile application that allows access to public services. This has made it far easier for people to obtain information and manage accounts online, without having to visit state institutions and avoiding long queues.
Why it matters

This application quickly became the most popular for iPads in the country.  And while many western governments around the world have been offering this type of digital service for some time now, can digital create a shift in the perception of institutions in more traditional states?

Business Services
Connectivity
Russia
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