Travel & Tourism (148)
The customer is always right
Finnair airlines has started a campaign to “give voice” to its clients and listen to what they have to say about its offer. For that, the company has opened a selection period to choose the four “quality hunters” that, for two months, will fly through the routes the company covers in Europe, Asia and US. They’ll evaluate the flights, airports and destinations and they’ll write their opinions on a blog.
Why it matters
Consumers are gaining control as their points of view become accessible to all online. Brands that successfully adapt to embrace this shift in control will win amongst consumers. What other ways will brands seek and promote their customers’ opinions online?
Related articles
In order to solve the problem of lost luggage at airports, a Portuguese University joined the Portuguese Airport Authority to develop a tamper-proof device to trace luggage. Safe Luggage is a ‘smart suitcase’ with embedded GPS, that allows the airport and luggage owner to know its location at anytime with a simple mobile app. The new type of suitcase integrates identification, sensor and communication technologies, providing its control and monitoring.
Open Ways is a French company that recently launched a new system for hoteliers that allows guests to open their room door with their mobile phone. The system works by providing guests with a unique ringtone to download. The guest simply plays the ringtone, which is recognised by the locking mechanism and opens the door.
