Travel & Tourism (148)
The customer is always right
Finnair airlines has started a campaign to “give voice” to its clients and listen to what they have to say about its offer. For that, the company has opened a selection period to choose the four “quality hunters” that, for two months, will fly through the routes the company covers in Europe, Asia and US. They’ll evaluate the flights, airports and destinations and they’ll write their opinions on a blog.
Why it matters
Consumers are gaining control as their points of view become accessible to all online. Brands that successfully adapt to embrace this shift in control will win amongst consumers. What other ways will brands seek and promote their customers’ opinions online?
Dutch artist Dirk Overduin has introduced the concept of urban camping to the world and has created a two-man tent that’s suitable for almost any roof surface. The artist’s website suggests good spots for urban camping and even information for those landlords wishing to rent out their rooftops to urban campers.
Air France offers their first class travellers the opportunity to attend an art exhibition during their flight. A room in the aircraft has been given over to use as an art space, and in January 2010, the in-flight exhibition was ‘First Colour’ by the photographer Inge Morath, in association with the Magnum Gallery.