Travel & Tourism (148)
The customer is always right
Finnair airlines has started a campaign to “give voice” to its clients and listen to what they have to say about its offer. For that, the company has opened a selection period to choose the four “quality hunters” that, for two months, will fly through the routes the company covers in Europe, Asia and US. They’ll evaluate the flights, airports and destinations and they’ll write their opinions on a blog.
Why it matters
Consumers are gaining control as their points of view become accessible to all online. Brands that successfully adapt to embrace this shift in control will win amongst consumers. What other ways will brands seek and promote their customers’ opinions online?
The free service ‘travelload’ helps to organise and plan trips. Booking confirmations from flights, hotels, trains are collected and compiled into intelligent itineraries on your mobile. These are automatically updated by travel data such as flight delays and mobile check-ins.
Field Trip is an app that runs in the background of your phone and alerts you to interesting pieces of history and culture as you move around the city. From an obscure shop that sells vintage apparel to a new indie kitchen restaurant, this app pulls information from expert sites in order to help you find the hidden gems around your city.