Travel & Tourism (148)
The customer is always right
Finnair airlines has started a campaign to “give voice” to its clients and listen to what they have to say about its offer. For that, the company has opened a selection period to choose the four “quality hunters” that, for two months, will fly through the routes the company covers in Europe, Asia and US. They’ll evaluate the flights, airports and destinations and they’ll write their opinions on a blog.
Why it matters
Consumers are gaining control as their points of view become accessible to all online. Brands that successfully adapt to embrace this shift in control will win amongst consumers. What other ways will brands seek and promote their customers’ opinions online?
Transport for London tube drivers on the Piccadilly line have been given a book of famous quotes to read out as part of their daily announcements. The initiative was created by Turner Prize artist Jeremy Deller as part of TFL’s Art on the Underground scheme. Deller hopes it will make commuters' journeys a bit more thought provoking.
“Crumpled City” is an indestructible city map which is open to being mishandled. You can scrunch it up, dip it in water and it keeps on showing the most important information about the city.