Financial Services (105)
Credit for the crowd
The new Barclaycard Ring Mastercard is the world’s first ‘social credit card’, designed through its user community. The simple low-rate card combines social media, online banking and financial education tools to create a credit card managed and optimized through its user community, where its profits and losses as a card are made public.
Why it matters
Barclaycard applies extreme transparency to what is typically a highly guarded category. The card depends on a single behavioural principle - the better users are about paying their bill, the more the card profits. The card’s Giveback programme lets users have a portion of the earnings as thanks for their participation. How can murkier categories like finance start using this type of high-transparency model as a means of creating consumer trust? What are other behavioural-driven solutions like this one can create consumer investment not only in the brand, but also in its profitability?
Somewhere in the German winegrowing region Rheingau, deep down under the Ress’s vineyard estate, there is a bank - the wineBANK. It offers a perfectly well-tempered and secure wine storage space for rent to keep the value of your beloved red and white wines growing. A special degustation room complements the service.
The Commerzbank is the first bank in Germany which offers a customer advisory board – the so called Kundenbeirat. Forty elected private and business customers of the bank are engaged to mediate between the bank and the needs of customers – with the aim to develop better customer service or to create more innovative products.